Privacy policy

Privacy Policy

Last updated: June 1, 2025

At ALTYSAN, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us.

1. Who We Are

ALTYSAN is a handmade fashion brand based in Guayaquil, Ecuador. We sell custom-made garments worldwide through our online store.

2. What Information We Collect

We collect information when you:

Visit our website
Place an order
Contact us via email or social media

Personal information we may collect includes:

Full name
Email address
Shipping and billing address
Phone number
Payment details (processed via secure providers)
Order history and product preferences

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you regarding your purchase
Improve your customer experience
Send you marketing communications (only with your consent)
Comply with legal obligations and prevent fraud

4. International Payments

Payments are processed securely through providers like Shopify Payments and PayPal. We do not store your card information directly.

5. Social Media

We may interact with you via platforms such as Instagram (@altysan_) or Facebook. Your interactions on these platforms are also subject to their respective privacy policies.

6. Cookies

We use cookies to improve your browsing experience. You can disable them via your browser settings. Some site features may not function correctly if cookies are blocked.

7. Data Security

We take reasonable steps to protect your information. However, no method of online transmission is 100% secure. We recommend not sharing sensitive information via unencrypted channels.

8. Your Rights

You have the right to:

Access your data
Correct inaccuracies
Request data deletion
Withdraw your consent at any time

To exercise any of these rights, email us at altysanvirtualstore@altysan.com

9. Sharing Your Information

We only share your information with:

Shipping and fulfillment providers
Secure payment gateways
Email marketing services (if subscribed)
Legal authorities if required

We do not sell your personal data to third parties.

10. Minors

Our website is not intended for users under 18 years of age. If you believe we’ve collected data from a minor, please contact us so we can delete it promptly.